FAQs

  • What Are Your Visiting Hours?
    We like to  encourage all visitors to come and visit their loved ones at any time.

    We like our visitors to get involved with activities and events or stay for a meal with family, in addition to visiting , your loved one may like to receive phone calls , emails , video calls on the homes large tablet.
     
    Whatever their preference we will endeavour to make it easy to keep in touch.
     
    We have several entertainers and animal therapy that visit the Home on a regular basis and our local schools and Churches.
  • Can I Bring Personal Items With Me?
    We like to think of ourselves as a home from home and believe residents rooms should be personalized with their own belongings to make their transition a comfortable experience and be surrounded by familiar things. 
     
    Upon request we can adapt rooms for personal furniture if this is required 
     
  • Can My Family Take Me Out?

    We welcome families to take their loved ones out for a day or weekend visits as you would if you were in your own home, or welcome families to come out with us on our trips out.

  • What Funding Options Are There?

    Privately And Social Services Funded Residents
    All residents must be assessed before they move in, to ensure that we can meet their needs, having said this is normally done after the potential resident or family member looking on their behalf, has decided on a home that they like.

    Privately Funded Residents:

    If the potential resident has more than £23,250 in assets, including owning their own home or any other property, then they will have to pay for their own care, until their funds fall below this level
    Many potential residents own their own home, but do not have £23,250 in cash in the bank, in these cases they will usually need to go through the Local Authority (LA), in our case usually either Hampshire County Council (HCC) or Southampton City Council.
    If the LA agrees that the resident needs to be in a care home, they will arrange for a 12 week property disregard which means that the LA will pay our fees less the assessed client contribution for that period. The idea here is that the property can be sold in 12 weeks, then the resident will take over self funding. Our understanding is that this does not need to be repaid.
    If the property is not sold within the twelve week period outlined above, then usually the LA will agree to enter into a deferred payment agreement which means that the LA will continue to pay our fees, however once the property has been sold, then those fees will have to be paid back to the council. This is effectively a loan.
    Once the Residents funds deplete to under £23,250 then the LA should take overfunding, having said that you should contact them well in advance to approaching this figure as the wheels within Social Services tend to turn very slowly.

    Social Services Funded Residents

    If a resident does not have £23,250 in assets and they meet the Local Authority’s (LA) needs criteria, i.e. The LA agrees that this person needs to be in a care home, then they will fund the residents stay in our care home, less what is known as the client contribution*
    *Client Contribution: The client contribution is the amount that Social Services have assessed via the FAB Team, that each resident must contribute towards their fees. The FAB Team will look through the residents financial records and decide what their weekly income is, which could comprise of state pension, private pension, dividends, etc. and then nearly all of this will be taken by Social Services towards our fees. They do leave the resident with a small amount of funds for personal expenditure, currently around £22 per week.

  • Do You Have Reviews I Can Read?

    Absolutely. We’re proud to have collected over 70 positive reviews. 

    They can be read by clicking here.

Join Our Family

Would you like to arrange a visit? Click below to contact us and arrange one today. 

Contact Us